FAQs

Are we an authorized store?

Yes, we are an authorized seller to resolve any technical issue with your SuperBox, including remote technical support, replacement, and warranty.

We are only responsible for our website's orders because we receive mass messages from our customers daily. We take care of our customers to provide our customers with the best service and exclusive offers.

With respect, we do not interfere the claims outside our website. We only take care of the order fulfilled from our website: mysuperboxus.com

When some people report that they purchase from others, and their boxes are unlicensed or prohibited. Some of them even lost contact with the dealer. Please be aware of who you buy from.

What is Superbox?

The SuperBox is an English-based Android TV box. It has up to 4GB RAM and 64GB storage, making it a powerful multimedia device. The box supports an ethernet connection and dual-band WiFi, ensuring a stable streaming experience. It includes a Bluetooth remote control that has voice command and hotkey functions, making it easy to navigate and find what you want to watch.

And Can you use the service without the box?

Each SuperBox device sold comes with a signed Disclaimer Notice, clearly stating that the device itself is an empty platform for entertainment purposes. It is designed to host applications that can be downloaded at the user's discretion from various app stores or the internet. We emphasize that the responsibility for selecting and streaming content via these applications rests solely with the user. The customers are advised, through our disclaimer, to ensure that their activities comply with the relevant copyright laws. As such, our product serves merely as a conduit for content and we explicitly deny responsibility for the actions taken by our customers using the device.

What is SuperBox S7?

SuperBox S7 is the latest version of the 7th generation SuperBox in 2025, offering an exceptional Android TV box experience. Furthermore, with its 4GB RAM , this device offers a powerful multimedia experience. The S7 supports both Ethernet and dual-band WiFi connections, providing a stable streaming experience with high-speed connectivity. Additionally, its Bluetooth remote control features voice command and hotkey functions for easy navigation and content discovery.
Furthermore, the SuperBox S7 comes in three versions: S7 Pro，S7 Max and S7 Ultra. Besides, the new version of Superbox has significant improvements in the user interface. Nevertheless, the new interface of SuperBox brings major changes to the look of the system’s applications.
Additionally, there are 2 new features such as Time Shift and Parental Control.

What is Time-Shift?

Time Shift is a revolutionary new feature added to the latest SuperBox S6 series.

What’s the difference between SuperBox S7 Max and S7 Ultra

SuperBox S7 Pro is our latest model released in October 2025. It retains all the core features of SuperBox S7 Max and S7 Ultra but at a lower price. We have reduced the internal storage capacity to 32GB and adopted a classic plastic case design.

With its revolutionary Time-shift feature. You can now enjoy lightning-fast streaming, thanks to its 1000Mbps Ethernet connection, dual-band WiFi, and cutting-edge WiFi 6 technology. Plus, the upgraded Bluetooth remote with voice command makes navigating your content effortless.

Enhanced Design and Features of the Superbox

The Superbox Android TV Box is engineered to host a variety of applications while providing an unparalleled viewing experience, comparable to top industry standards like Roku. It features a rapid-processing interface and swift loading, ensuring that startup times are minimized. With the most robust Wi-Fi integration available, the Superbox offers seamless streaming capabilities throughout any space. It also supports 4K cinematic streaming and is equipped with a sophisticated remote that includes voice controls, personal shortcut buttons, and the option for private listening via both wired and wireless headphones. This combination of features ensures a premium, customizable user experience.

Does it require connecting WiFi?

To ensure HD streaming smoothly, we recommend that the TV box stays close to the WiFi router, with at least 25 -100 Mbps internet speed

How many TVs can access the same box at the same time?

One TV accesses One box. Currently, the Multi-screen feature is unavailable. However, our developers are doing their best to see if we can get a suitable partner for this feature to use our services.

Do you need a smart tv?

You don't need a smart tv. All you need is a TV with AV or HDMI input and an internet connection.

What is the range distance from the box for optimum viewing on a TV?

The box requires HDMI ( include in the package) to connect with the TV. The closer, the better

Is SuperBox legal?

SuperBox is a legal android device. We provide hardware. It is up to customers' choices to install Apps.

As we require, users must also comply with:

Each Superbox device sold comes with a signed Disclaimer Notice, clearly stating that the device itself is an empty platform for entertainment purposes. It is designed to host applications that can be downloaded at the user's discretion from various app stores or the internet. We emphasize that the responsibility for selecting and streaming content via these applications rests solely with the user. The customers are advised, through our disclaimer, to ensure that their activities comply with the relevant copyright laws. As such, our product serves merely as a conduit for content and we explicitly deny responsibility for the actions taken by our customers using the device.

What is our warranty policy?

Superbox warranty period lasts one year. If there are any problems with your SuperBox android tv box, please contact our customer service. First, to save your time, our technical support will do the best to help you to solve the problem. For the worse case, if your hardware gets into trouble and you won't fix it, you can send the product to us, and we will repair it for free within one year. If your warranty period gets expired, you can still send the device to us for repair at a separate cost. You're still able to enjoy the service once the device is recovered. During the time of repair, we'll offer an account to maintain your service.

Setup & Using

How to set up after receiving Superbox?

We’ve created many tutorials about how to set up and tutorials of superbox, To set up your superbox, please check our blog page:How To Setup SuperBox S5 Max-Superbox S5 Max User Guide-Superbox US Official Store (mysuperboxus.com)

How do you change the time zone on the box? How to get the Superbox to display the correct time?

Please go through the Settings (Gear Icon) from the home page. It's under Device Preferences on the Settings. The date and time setting option should be there. Please make sure that the correct time zone is selected

How to add your favorite?

If you want to add a favorite , go to the press the "OK" button on the remote to show the on the left side. From there, you can select , then press and hold the "OK" button for a few seconds until the star gets highlighted. It then gets added in the favorites section.

an when it says device prohibits ( 202 ) that's on the screen?

Device prohibition doesn't happen on our devices. With respect, we don't interfere other retailers. You need to contact the seller when you are getting an error of device prohibition.

We are only responsible for the orders achieved from our website.

If you order from our site, please send us your name or order number and MAC. We will help you resolve this.

How to fix error code1004 on Superbox?

For Token 1004, the tech suggest that you have to restart your network

Can you play App Games on this TV box?

Yes, but we don't recommend playing big RAM games that let the TV Box overheat. The primary purpose of this TV box is for entertainment streaming.

You can see nothing loads？

You may reboot your SuperBOX and router. Then try to forget the network and then connect again to your Wifi network.

Orders & cancellations

How to place an order?

Once you have finished adding items to your cart, click the "check out" button on the shopping bag page, and we will guide you through the checkout process.

Which methods of payment do you accept?

We currently accept PayPal. Upon receiving your order, we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. The pre-authorization is completed once the order has been packed and is ready to be shipped. Suppose the billing or shipping information is incorrect or incomplete. In that case, we will contact you to confirm them before your order is shipped.

Can you pay with a credit card?

We haven't opened the payment gateway for a credit card yet. Paypal is the securest payment method for customers with buyer protection so far.

However, would you mind connecting your credit card to Paypal? It only takes 2 mins to set up. Guide Here

How safe is my personal information?

Our site uses a secure sockets layer (SSL) protocol to encrypt all personal information sent during the checkout process. We do not store any of your payment information.

Can I change or cancel my order?

We start working on your order as soon as you submit it. Therefore it's improbable that we can change or cancel it. If your order in the last 24 hours ago, please contact us, and we will do our best to make it happen.

Why am I receiving an error message while trying to checkout?

Shipping Time

PROCESSING TIME

Please allow our staff to have 1-2 business days (excluding Saturdays, Sundays, and Holidays) to process.

SHIPPING RATES & TIMELINES

We will ship the goods within 1-2 working days, and you will receive your box in approximately 1-8 working days (the delivery time depends on the transportation distance and whether it is affected by holidays).

ALL PRODUCTS: https://mysuperboxus.com/collections/superbox-products

If you are receiving an error message while attempting to checkout, please contact us at info@mysuperboxus.com